EBay Gives Conflicting Answers on New Shipping Program

Mar 22, 2017, 00:36
EBay Gives Conflicting Answers on New Shipping Program

"In addition, shoppers will also be able to search for and filter items by one- and two-day delivery".

If items don't arrive on time, eBay will refund shipping or give shoppers a voucher if delivery was free.

This will roll out in the U.S. this summer. eBay also redesigned its home page to provide a more personalized experience as well.

E-commerce giant eBay is set to launch a new guaranteed delivery program this summer for USA shoppers to speed up shipping of ordered items on its platform. If the shipping was free, then the buyer will receive a coupon to be used towards their next eBay purchase.

eBay announced a new program today, but it is scrambling to answer a simple question, but one that is crucial for sellers to understand.

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Unlike Amazon Prime, Guaranteed Delivery is available to shoppers at no additional cost, and eBay claims that more than 20 million items on its site qualifies for the service.

Apart from these, the buyer has the option to return the guaranteed item at no cost if it had arrived late. Every time I (or millions of other customers) use Amazon Prime it's a sale lost to eBay.

Location-specific shipping rate tables will let sellers provide more accurate shipping charges to buyers.

'There are so many great sellers on eBay delivering an incredible shipping experience where they deliver in 2 days, and even next day, so the ability to highlight Guaranteed Delivery will further increase customer confidence and satisfaction'. Ebay is working with voluntary sellers to ensure items arrive by delivery date, guaranteed.

For sellers who know the cost of shipping from their location to different regions in the United States, and are willing to set up and maintain shipping rate tables, this new tool will allow you to more accurately tailor shipping charges to your buyer. There will be no cost to sellers, but they will be required to meet a set of shipping standards to take part.

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