4 statements by United on passenger's removal from flight

Apr 14, 2017, 10:45
4 statements by United on passenger's removal from flight

CHICAGO (AP) - A tense, three-hour hearing Thursday about what happened to a passenger dragged from his seat on a United flight exposed confusion even among Chicago city officials about the duties of the little-known police force at the center of the embarrassing episode - and warnings it likely will be overhauled.

Mr Callan said he had reviewed United's contract of carriage, the fine print that passengers agree to when they buy tickets. He has promised to review the airline's passenger-removal policy.

United CEO Oscar Munoz has since publicly apologized for the way the situation was handled.

"That is not who our family at United is", he said. "This will never happen again on a United flight".

Fuller said that's when several passengers got up and left the plane. "We can't do that".

Congresswoman Jan Schakowsky of IL said she would author a bill to end the practice of airlines denying boarding to passengers on overbooked flights. "They have failed adopt training guidelines issued by the FAA, they've failed to take the full responsibility for these air rage incidents, and they've failed to support workers who are victims of air rage". They also said a lawsuit was forthcoming.

Cellphone footage of the confrontation "really has put it at risk, " Alderman Chris Taliaferro said Wednesday, a day before aldermen were scheduled to grill United and the Chicago Aviation Department about Sunday's incident.

Chicago Aviation Commissioner Ginger Evans will also speak.

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It was at least Munoz's fourth statement about the confrontation.

Attorney Thomas Demetrio also said neither Dao nor his family had heard directly from United since the incident.

In a letter to employees on Monday, Munoz did not apologise to Dao and defended the airline's actions, saying Dao had been "disruptive and belligerent".

Details emerged Tuesday that the flight, earlier described by the airline as overbooked, had only been fully booked, meaning there was room for all passengers.

"No one should ever be mistreated this way", Munoz said. He's a 69-year-old man. He said Dao has been released from the hospital and is staying in a "secure" location. "Currently, they are focused only on Dr. Dao's medical care and treatment".

The attorney was unable to say precisely how Dao was injured. While the facts and circumstances are still evolving, especially with respect to why this customer defied Chicago Aviation Security Officers the way he did, to give you a clearer picture of what transpired, I've included below a recap from the preliminary reports filed by our employees. In video shot by Joya and Forest Cummings, who were sitting behind him, Dao repeatedly refuses to disembark, explaining he is a physician and must work in the morning. When no one voluntarily went forward, United selected four passengers at random.

People are calling it a flight-mare from hell! He refused to leave.

Demetrio acknowledged Dao could have chosen to comply with the airline and officers' instructions to leave the aircraft. He could be seen screaming as officers pulled him from his seat, and was bloodied by the altercation.

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