Consumer Reports pulls recommendation for Microsoft laptops, tablets

Aug 11, 2017, 00:24
Consumer Reports pulls recommendation for Microsoft laptops, tablets

Nonetheless, with the contentious history of the Surface line and long-term reliability, one would be hard-pressed to fault Consumer Reports for not awarding the Surface Laptop "Laptop of the Year" just yet.

This motion includes both the brand new Surface Pro and Surface Laptop devices launched mere months ago.

To judge reliability, Consumer Reports surveys its subscribers about the products they own and use. Personally, I ran into heating and battery drain issues on 4 Surfaces used over the course of four years, as well as touch responsiveness problems which cause me to (biasedly), view this report more credibly than say - Microsoft PR.

The problems experienced by users included issues at startup, freezing, and random shut downs, the release said.

Consumer Reports said that responses to its annual survey revealed that consumers weren't pleased with their Microsoft products during the lifetime of ownership. "Microsoft said its ".real-world return and support rates for past models differ significantly from Consumer Reports' breakage predictability". The rep added that they don't believe the findings accurately reflect Surface owners' true experiences or capture the performance and reliability improvements made with every Surface generation.

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Microsoft Surface has been an industry redefining product since its inception.

We can't say we've personally observed any problems, but that's what makes data sets like Consumer Reports' so useful.

"We've found that reliability is a major factor for consumers deciding on what tablet or laptop to buy", Simon Slater, the magazine's survey manager, said in a statement. In Consumer Reports' lab testing, the Surface series regularly earned high marks thanks to its performance and specifications. There are millions of these folks, and many of them supply us with information on hundreds of thousands of individual products, including everything from pickup trucks to washing machines.

Apple remains the most reliable laptop and tablet brand, according to Consumer Reports' survey.

The publication said "a number of Microsoft products" have performed well in its lab tests but noted predicted reliability is also important to consumers.

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